Refund policy

EVERAY | Better Things for Everyday Life

EVERAY offers a 30-day return, replacement, or refund window from the date of delivery, only for products that are defective, damaged in transit, incomplete, or different from the item ordered.

We do not accept returns for change of mind, dislike of the product, incorrect ordering, expected results, or products that have been used, assembled, inflated, washed, tampered with, or damaged after delivery.

Personal care, hygiene, innerwear, and consumable products are non-returnable once opened or used, except where the product received is defective, damaged, or incorrect.

Reporting a Defect

To be eligible, you must report the issue within 48 hours of delivery, along with:

  • Order ID and registered mobile number

  • A continuous unboxing video, from the sealed package being opened to the product being shown

  • Clear photos or a short video showing the reported defect

  • A video showing the product box and shipping label clearly

  • Photos or video of all product parts, accessories, and packaging

Note: The shipping label shown in the video must clearly display the order number and AWB (tracking) number.

For inflatable products, the video must clearly show the leak or issue after correct assembly and use as per the instructions.

Claims without the required evidence may not be approved.

Verification and Resolution

Our team will review the evidence to confirm whether the issue is a manufacturing defect, transit damage, missing component, or incorrect item. Requests are assessed against these criteria, not at open-ended discretion.

If approved, EVERAY may offer a replacement, missing part, repair, refund, or another appropriate resolution, based on the verified issue and stock availability. Customers then have until the end of the 30-day window from delivery to complete the return, per our instructions.

A return or reverse pickup will be arranged only after written approval from EVERAY support team based at EW-1602, IREO GRAND ARCH, SECTOR-58, GURUGRAM, HARYANA 122101 - C/O Kanika Chadha). Do not send a product back without approval.

Conditions for Approved Returns

The product must be returned with its original box, accessories, manuals, tags, and any free items received with the order. We may reject a claim where the product has been misused, altered, punctured, improperly assembled, damaged after delivery, or returned incomplete.

Refund Process

Approved refunds are processed within 5 to 7 business days after we receive and inspect the returned product, credited to the original payment method or as store credit depending on the case. Shipping charges, COD charges, or platform fees may be non-refundable.

Reverse Pickup

Where available, we may arrange a reverse pickup. If unavailable in your area, you may be required to self-ship the product to our return address.

Cancellation Policy

Orders can only be cancelled before they are shipped. Once dispatched, the order falls under the return policy above.

Contact Us

For any return or refund-related queries, contact us at everay.store@gmail.com. Support Hours: 10 AM to 6:00 PM IST.