Refund policy

EVERAY | Better Things for Everyday Life

At EVERAY, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the terms below. Eligibility for Returns To be eligible for a return:

  • The return request must be raised within 30 days of delivery.
  • The item must be unused, unwashed, and in its original condition with all tags, packaging, accessories, and freebies intact.
  • Products showing signs of use, damage, tampering, or missing parts may not be eligible for return.
  • Certain categories such as personal care, innerwear, consumables, or customised products may not be eligible for return due to hygiene or usage reasons.


Proof Required To process any return, replacement, or refund request, customers must provide valid proof, including:

  • Unboxing video clearly showing the package being opened
  • Photos/videos of the product and packaging
  • Order ID and registered contact details,
  • Proof of damage, defect, missing item, or incorrect product (if applicable)

Without proper proof, the request may be rejected. Damaged, Incorrect, or Missing Items If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery with the required proof mentioned above. Return Approval All return requests are subject to verification and approval by our support team based at EW-1602, IREO GRAND ARCH, SECTOR-58, GURUGRAM, HARYANA 122101 - C/O Kanika Chadha). We reserve the right to reject returns that do not meet our policy conditions.

Refund Process 

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be credited to the original payment method or as store credit, depending on the case
  • Shipping charges, COD charges, or platform fees may be non-refundable

Reverse Pickup Where available, we may arrange a reverse pickup. If reverse pickup is unavailable in your area, customers may be required to self-ship the product to our return address. Cancellation Policy Orders can only be cancelled before they are shipped. Once dispatched, the order cannot be cancelled and will fall under the return policy.

Contact Us For any return or refund-related queries, contact us at everay.store@gmail.com. Support Hours: 10 AM - 6:00 PM IST.